This Refund Policy applies to paid Marvyn subscriptions made through Eleven Square Labs. Because Marvyn relies on paid AI and third-party data providers, refunds are handled carefully and not all purchases are refundable.
1. Subscription Refunds
Monthly subscription fees are generally non-refundable once the billing period has started. If you believe you were charged in error or experienced a verified critical service failure, email support@marvyn.tech within 7 days of the charge and we will review the request.
Refund approval may depend on the reason for the request, the account's paid feature usage, whether the charge was duplicate or erroneous, and whether a service failure prevented normal use of Marvyn.
2. Cancellation
Account owners can cancel subscription renewal from the Billing section in product settings. Cancellation stops future renewals and does not automatically create a refund for the current paid period.
After cancellation, access continues until the end of the period already paid for unless access is suspended for misuse, legal risk, or platform abuse.
3. Renewal Charges
Subscriptions renew automatically. If you intended to cancel but were charged on renewal, contact support within 48 hours. We may consider a goodwill refund if little or no paid usage occurred in the renewed period.
4. Non-Refundable Situations
- Heavy use of AI generation, data fetches, or publishing before the refund request.
- Requests based solely on third-party platform outages, API restrictions, or policy changes.
- Account suspension caused by misuse, abuse, or policy violations.
- Materially used billing periods.
5. How to Request a Refund
- Email support@marvyn.tech with the subject line “Refund Request”.
- Include your registered email, charge date, amount, and reason for the request.
- We aim to respond within 5 business days.
6. Cancellation vs Refund
Cancelling a subscription stops future renewals. It does not automatically create a refund for the current billing period.
7. Privacy and Deletion Requests
Refund requests are separate from privacy or deletion requests. For deletion or data-rights requests, contact dataofficer@marvyn.tech.
8. Contact
Billing and refund support: support@marvyn.tech
Privacy and deletion requests: dataofficer@marvyn.tech